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told contract was cancelled

Hi there,

about 6 months ago I decided to cancel my Virgin mobile monthly contract.
unfortunately at the time I wasn't able to recieve a PAC code through text message so I called their customer support line.
During the call, with some difficulty, we got through my issue and I was assured that my contract would be cancelled in the next few days.

I actually ended up cancelling my direct debit after a week (bad move, I know) and never heard back from them so I thought everything was fine.

Now I got an email saying that my number is still active and on a rolling monthly contract, which I have not been paying hence it's probably in the hands of debt collectors and is affecting my credit score.

Throughout this time I have not been notified at all of this situation, either by Virgin nor any debt collecting agency. I have no idea what to do.

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Forum Team
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Re: told contract was cancelled

Hello @Alex33,


Welcome to the community page, thank you for posting on here.


I am sorry about everything that has happened.


I would love to speak to you to look into this further, I will send you a private message so we can.


Look forward to speaking to you.

Forum Team

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