text message error

[andy1494]

hi there just received  new sim card other day, either i send a text or get one, message keeping poping up saying

message not sent

touch to view the meassge and send again , but it already gone

[Molly_T]

Hi Andy, Welcome to the community! Thank you for posting. 
Sorry to hear you are experiencing issues following the arrival of your new SIM. 

You can find all the information you may need about activating and setting up a new SIM here. 

Have you tried rebooting the handset?

Are you able to receive texts? 

Are you able to make and recieve calls?

Is mobile data working?

Which make and model handset are you using?

Let us know, and we will offer further support!

All the best. 

[andy1494]

Everything been done , and working even when you reboot the message appears again, it never happened before only since I put the new SIM in and except the settings

It Huawei p40 pro

Andy

[Molly_T · Accepted solution]

Hi Andy, thank you for coming back to us. 

When exactly did you activate the new Sim?

Are you unable to send texts to all numbers or is this just happening with one specific number?

Were you previously able to text the number before your SIM replacement? 

All the best. 

[andy1494]

It was activated on Wed, first getting messages saying wrong pin, then it went in, 

 

It on every text I send get the message 

[Molly_T]

Thank you for confirming. I will send you a PM to confirm a few details so we can check the account and reset the pin for you if needed. 
You can find the PM in the top right corner of the page in your Inbox. 

All the best!

[andy1494]

Not just me sending a text ,I received text get the same message 

[David_Bn]

Thanks for coming back to me via private message @andy1494, and I'm pleased that we were able to locate the fault.

Do feel free to keep us updated via this thread, and if you have anything further issues with your services, feel free to create a new thread.

Kindest regards,

David_Bn

[andy1494]

Will do thanks again