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suechapman
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text early hours of the morning saying removed data from sim card

this morning at 2am my phone went off and it was a warning on my phone telling me that virgin had removed data from my sim card it is a new purple sim that i have had for about 6 months now and been working fine pay as you go but i buy a roll over jam pack each month 

i have plenty of data left on my account 

so i turn data on and it said not available so then put wifi on then turned wifi off and tried the data again and it worked fine 

just wondered if anyone else has had this happen to them 

sue x

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Natalie_L
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Re: text early hours of the morning saying removed data from sim card

Hi suehapman, 

 

Thank you for reaching out to us hear on the Community. 

 

Firstly, my apologies for the text message in the early hours, I appreciate that is not ideal. 

 

I just wanted to check in and see if this has happened again since your first post? Have you experienced any more problems with the data becoming temporarily unavailable? 

 

Thanks 

 

 

Nat
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suechapman
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Re: text early hours of the morning saying removed data from sim card

Hi

No i havent had another message like that since and when i have put my data on it has worked fine

Could things like that happen if an EE mast is having problems in the area?

sue x
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Corey_C
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Re: text early hours of the morning saying removed data from sim card

Thanks for replying and the update, suechapman,

 

Glad to hear that the data service is working fine, have you checked on line or on the app that the data allowance is there? virg.in/youracc

 

Cheers,

Corey C

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suechapman
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Re: text early hours of the morning saying removed data from sim card

as in my origanl post about this i did say that i have plenty of data left on my allowance
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Corey_C
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Re: text early hours of the morning saying removed data from sim card

Ah OK thanks for the update. Didn't see that bit. Apologies.  A mast issue, would not change your allowances, however it may be that if you have multiple pots of data stored such as Rollover and then your Monthly allowance. It may be that the message was triggered that one of these pots have ended. If you would like me to have a look at your account for sure I can send you a PM.

 

Cheers,

Corey C

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suechapman
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Re: text early hours of the morning saying removed data from sim card

i dont have roll over data as im on pay as you go sim card a new purple one that has been working fine with no problems
i am on a jam pack which renews each month

i havent had the problem since it happened the other day at 2am and my data is now working fine again
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Corey_C
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Re: text early hours of the morning saying removed data from sim card

Glad to hear it's working fine again, suechapman,

 

Cheers,

Corey C

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