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swapped sim - no mobile internet

so i got my new sim as virgin is changing them for reasons.

Switched it over and now i have no mobile internet - its been about half an hour.

I was supposed to get a text or enter a code but thats not happened.

 

anyone know how long this is supposed to take?

 

there is nothing in the apn settings

 

cheers

 

 

 

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Very Insightful Person
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Re: swapped sim - no mobile internet

The APN settings are in a sticky thread at the top of this group

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Re: swapped sim - no mobile internet

thanks - used the combined one and it seems to be working.

 

it would have been nice if virgin put it in the letter or even easy to find on their website

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Re: swapped sim - no mobile internet

Hi,

I have same issue due to new sim. 

I found APN on my phone however it says access point name settings are not available for this user.

When I click on plus sign it's looking for information to be added. How/where do I get the information I need to set this up.

I sent a text to virgin for code yesterday but not heard anything.

Does anyone know where I can get APN details/code, so I can get my data working

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Re: swapped sim - no mobile internet

this is what i used from the sticky:

 

But you could/can merge the two together if you wish too.

Internet & MMS APN.
Name: WEB
APN: goto.virginmobile.uk
MMSC: http://mms.virginmobile.co.uk:8002
MMS proxy: 193.30.166.2
MMS port: 8080
MCC: 234
MNC: 38
Authentication type: CHAP
APN type: *
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Leave all other options blank/Not set

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Re: swapped sim - no mobile internet

Hi

Thanks for giving me the info, it worked.

I didn't know where to find the sticky, that's why I asked for info.

Can finally access mobile data.

Think virgin should put that info on their website.  I'm sure we aren't the only ones with that problem.

 

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