Virgin Media Community

[jimmy6]

Hi.

I recently had my virgin mobile number changed with the help of this forum due to recieving threatening and abusive calls, thing is im still recieving text messages relating to my old number. How do i change the number connected to my messaging service so that nobody with my old number can still contact me.

thanks

[John_GS]

Hi jimmy6

Thanks for posting. Really sorry to hear of this. Can you confirm, what handset are you using please?

Kind regards,

[jimmy6]

hey john

im using a moto g10

[Steven_L]

Thanks for coming back to us @jimmy6, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L