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Deano8
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still awaiting my oomph sim

I am still awaiting my oomph sim after two weeks and I'm getting fed up with waiting on hold for nearly an hour. Surely its not just me? Hopefully someone from virgin media might see this and actually help!

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Beth_G
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Re: still awaiting my oomph sim

Hi Deano8.

 

Thanks for your first post and a belated warm welcome to the community goes out to you 🙂 many apologies for the delayed response.

 

I'm sorry to hear that you've been waiting so long for your new Oomph SIM to arrive. How did you place your order for your Oomph package?

 

Let me know if you still have't received your new SIM and I'll be more than happy to chase this up for you.

 

Many thanks,

 

Beth

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Deano8
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Re: still awaiting my oomph sim

Hi Beth 

Sorry for the delay in replying this message went in to spam. I still haven't received my sim now after about 3 weeks and it was all arranged over the telephone. 

If you could chase this up I would appreciate it 

Dean 

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Beth_G
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Re: still awaiting my oomph sim

Hi Dean,

 

Thanks for coming back, sorry to hear you still haven't got the SIM.

 

Not to worry - I'll pop you over a PM now so I can take a look into your account for you. Please find my message over at the purple envelope.

 

Kind regards,

 

Beth

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