since being sent a new sim for the network upgrade, the service is very intermittent in connecting with the virgin network. It's obvious a problem as my partner has not swapped and has no problems.
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Welcome to our community forum pages and thank you for posting.
We're sorry to hear that you have been experiencing network issues since using the new SIM. We can appreciate that this must be disappointing and we apologise for the inconvenience caused.
Has there been any improvement since your post at all?
If not please let us know as we'd like to see what we can do to help on here.
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