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linda_mccall
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sim swap problem not connected

I inserted the new sim card you sent me in August but it is not working - all I get is 

PHONE DISABLED NETWORK LOCK

please tell me how I can fix this?

 

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Emma_C
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Re: sim swap problem not connected

Hi Linda_Mccall, 

Thanks for your post and welcome to our community. 

Really sorry that you're having some issues with the phone since you inserted the new SIM. 

I'd also like to apologise for the delay in getting back in touch, we've been busier than usual. 

Is this sorted since you posted?

if not then we'd need to know a bit more so we can help, it sounds like the handset might be locked to a specific network. 

 

I'll pop you a personal message and grab some details from there. 

 

Emma_C - Forum Team
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linda_mccall
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Re: sim swap problem not connected

yes I still have a problem with the new sim card

 

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