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sim stil no working

mattisnotts1
Joining in

i had replacement sim   sent  to me today  and had to ring up active the sim but i am still getting sim1 not provisioned  on my phone any help please  4 days without service. ?

5 REPLIES 5

Ayisha_B
Forum Team
Forum Team

Hi @mattisnotts1,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear the SIM is still not working, can appreciate this must be frustrating. 

 

Have you tried putting this in a different handset to see if the issue persisits?

 

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


yes thank you i have and still the same  message

i put my wife o2 sim in my phone and no problem 

Hi @mattsisnotts1

 

Have you had a SIM from ourselves previously which worked in your phone?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Is started to work thank you 

Great to hear so @mattisnotts1

 

Have a great day! Please do contact us if you require any further assistance 🙂

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs