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sim replacement

hi, my grandma has dropped her phone down the toilet resulting in her phone and sim being ruined. we have another phone she can use but not another sim. the sim what is required to fit in this phone is bigger than her original one. would it  be possible to get a sim replacement where she can keep the same number?

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Very Insightful Person
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Re: sim replacement

Assume you do not have access to your grandmother account. I'll ask the team to contact you 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: sim replacement

Hi monique592,

 

Thanks for posting here and welcome 🙂

 

I'm very sorry that your grandma is without her sim now, but don't worry we can get her a new one sent out that's not a problem. 

 

I'll pop you a private message now.

 

Thanks

 

Melissa

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