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Ninko
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sim not provisioned

Hi,
I recently had to get my sim card replaced as my old one stopped working, but when I put in the replacement it says, sim not provisioned.
Help please

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Emma_C
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Re: sim not provisioned

Hi Ninko, 

Really sorry to hear you're having issues with your new SIM card. 

Do you know if you activated it at all? 

Is the old SIM still working?

I can certainly have a look from here if you still need some help, just reply to the message I'm sending now 🙂

Emma_C - Forum Team
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Emma_C
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Re: sim not provisioned

Thanks for the details you provided. 

Can you reboot the phone for me and pop back if the SIM isn't working within 24 hours? 

:) 

Emma_C - Forum Team
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