on 01-07-2022 18:38
hi all, have inserted new virgin sim in sumsung s20fe phone, and waited for transfer of old number from o2. have waited over 20 hours and all my phone say's is sim not provisioned. the thing is my o2 sim when put back in say's no network so i have now got no phone at all. i have tried turning off and restarting several times and each time it says refreshing sim and drains my battery by 10% and then comes up with the same notification. I have no other phone to try sim out on. Please can anyone help.
Answered! Go to Answer
on 01-07-2022 20:30
Hi vince1175,
Thanks for getting back to us.
If the number is still in the process of being transferred, the O2 SIM may have already been deactivated.
As enlli has advised, there is a cut off before the weekend for porting numbers over to ourselves which does mean that the number will not go live until Monday. Our apologies for any inconvenience caused by this.
If you are still having issues after this time, we would ask that you get back in touch.
Thank you,
on 01-07-2022 19:44
Hi vince1175,
Thanks for reaching out to us here on the Community.
In order for us to assist further, can you please confirm the following for me?
When was the PAC submitted to ourselves?
Is the handset unlocked to our network?
Has your SIM been activated?
Let us know and we will be able to assist further.
Thank you,
on 01-07-2022 19:55
on 01-07-2022 20:04
If the PAC code was submitted after 5pm Thursday it would have missed the cut off deadline for Friday. Numbers are not transferred Sat and Sun so it would be Monday
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on 01-07-2022 20:11
on 01-07-2022 20:30
Hi vince1175,
Thanks for getting back to us.
If the number is still in the process of being transferred, the O2 SIM may have already been deactivated.
As enlli has advised, there is a cut off before the weekend for porting numbers over to ourselves which does mean that the number will not go live until Monday. Our apologies for any inconvenience caused by this.
If you are still having issues after this time, we would ask that you get back in touch.
Thank you,
on 01-07-2022 20:37
on 01-07-2022 20:40
We apologise for the adviser not making this clear on the call, this is not what we would expect.
We will be here to help on Monday if you need any further assistance 🙂
Have a lovely weekend.
on 04-07-2022 20:27
on 04-07-2022 20:36
Hi there @vince1175
Thank you so much for updating us and I am so sorry to hear that this has not been activated, I am glad that this has now been corrected however.
Just to make sure, is everything now resolved for you?
Thank you.