I have just started new ooomph contract which includes a sim card. I already am a customer with virgin for my mobile and asked if I could keep my number. I have put the new sim card I received into my phone but it is not my number. Please can someone advise me how I can transfer my number from one sim card to the new sim card. Thank you
Sorry that we haven't sent the sim out with the correct number on, I can see that you've spoken to the team yesterday, have you been able to get this issue resolved during your conversation with the team?