Virgin Media Community

[GazCBG]

Hi,

My mum phone which is on a Pay Monthly Sim Card only keep coming up with 'sim card updating' every now during the day, on her phone (TTfone TT200) hasn't moved and never noticed it before, it normally right in front of me, so I would notice it.

I did noticed when I restarted the phone it came up with Vodefone UK then Virgin.

My mobile (Samsung S9) on a pay monthly contact isn't doing this and it, in the same room.

PS. If Virgin need to lookup the account, these 2 mobiles are not associated with the email address on forum account.

[GazCBG]

This is still happen today Comes up with SIM card updating then SIM update completed.

It seem to be happening every couple/few hours.

I have tried turning if off, then on and also removing the battery and turning it back on.

It happened some many times yestarday the battery went flat.

[Corey_C · Accepted solution]

Thanks for your post and for reaching out to the Community Forums, GazCBG,

This may be happening with your mum's phone because the SIM is being or has been migrated. This along with the phone being a bit older and on a simpler OS, may be the reason for the notification. A replacement SIM might fix this. Have you been able to speak with  a member of the team since your post?

Cheers,

Corey C

[GazCBG]

Hi,

Thanks for the reply.

No I haven't I was waiting to hear back from the forum first.

Do, I need to call to get a replace sim card?

[Corey_C · Accepted solution]

OK I'll send you a private message to confirm her account details.

[Corey_C · Accepted solution]

Thanks for your messages and clearing data protection, GazCBG,

Your replacement SIM card has been ordered. Please allow 3-5 delivery time by Royal Mail.

Cheers,

Corey C

[GazCBG]

Thank you 🙂

[Corey_C]

You're welcome.