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signing into my Virgin account

I have tried to sign into my Virgin account without success. There does not seem to be any way to find my account number without the original paperwork  - I signed up over 15 years ago and the paperwork has long gone!
I pay monthly by DD for any calls etc so I've had no need to contact Virgin until now.
 
I have recently received texts from Virgin to say I need a new sim card. They tell me they have sent one but I haven't received one. Probably because my original address hasn't been updated to my new address.
I cannot change my address without logging into my account. 
I cannot log on without my account number!
Therefore I am going around in circles!!!!
 
The texts from Virgin say me account will be terminated in 2 weeks if I do not insert their new sim card!
 
Please advise me of a solution!
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Martin_N
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Re: signing into my Virgin account

Hi, 

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you've had with accessing your online account. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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