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karoop
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signal loss in Alnwick

Hi, 

Do we have a date when Virgin Mobile coverage in Alnwick (ne66) will be restored - we have been without a signal since Friday evening 26th November - I expect storm Arwen has brought down a transmitter, but can you tell us when its going to be fixed ?

We have 3 Virgin mobiles, and all 3 have emergency calls only (no txt, data etc), so we are effectively paying for a service which cannot be used

 

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Ashleigh_C
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Re: signal loss in Alnwick

Hi there @karoop 

 

Thank you so much for your first post to our Community Forums and welcome to the team, it's great to have you on board! 

 

Have you been able to check your network coverage checkers here for EE and here for Vodafone? 

 

Thank you. 

Ash_C
Forum Team



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enlli
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Re: signal loss in Alnwick

Just put a postcode in and got this.

Virgin will not have an ETA as repairs are down to EE

Screenshot_20211206-160955_Chrome.jpg

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karoop
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Re: signal loss in Alnwick

Ah, ok, 16 hours, will keep tabs on that

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enlli
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Re: signal loss in Alnwick

Still down it seems. 

May be storm damage 

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karoop
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Re: signal loss in Alnwick

Looks like its back, doesn't seem as strong, but at least its working.....

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Paul_DN
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Re: signal loss in Alnwick

Hi karoop,

Thank you for reaching out to us in our community and welcome back, glad to hear your Mobile is now back up and running, apologies for any inconvenience caused.

P[ease monitor this and let us know how things go?

Regards

Paul.

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