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s6 edge just place new sim card in virgin phone

ok frustrated lol just received my new sim card fitted it and phone saying not provisioned. I have no way of contacting virgin as the phone has no service. I do have internet but getting nothing useful.

can anybody help please.

ps only fitted it 4 hours ago have I waited long enough ?

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Re: s6 edge just place new sim card in virgin phone

Is this new Sim card a replacement? If so you will need to ring cs of old Sim to activate new one, if you've not got old Sim you will still need to contact cs to activate new Sim card unless it was sent out pre activated which should work straight away. 

Or you can try text chat with Virgin Mobile services - and it's free!
Just send your query to 07533016422 and we’ll text you back.

Messages are free when sent from a Virgin Mobile connection.
We're open 8am - 10pm Monday to Friday, 8am - 5pm weekends.

Hope this helps


Here to help! I'm a technician helping out whilst working from home. Find out more


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