I have a family plan mobile phone which one belongs to my husband, he is currently in Greece working and he cannot receive calls or text anyone but he can make calls. I have called customer care twice and they can't help although it took on both occasions well over an hour to try and explain the problem. I am not understanding why Virgin is the only provider who cannot fix phone issues if you are abroad. As soon as my husband comes back I will be changing as this is bad. All the help offered was what was written on the website anyway and we tried it all. So, does anyone have any ideas?
You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,
How to access the sim toolkit.
For Android: Select Apps from the Home Screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Manual Select International-you are done, go back to Home Screen
To Switch back when in the UK: Select Apps from Home screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Automatic and go back to Home Screen
For iOS: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Manual Select International and you are done, go back Home screen to retry
To change back when returning to the UK: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Automatic mode - you are done, go back to Home screen
**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**
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