Hi i ordered a replacement contract phone from the phone company i had used for years but as i am at work 5 days a week they were unable to deliver unless i am there to sign for it. this was going on for a couple of weeks of missed delivery. so i took 2 days off to be home to accept the delivery. first day the phone never arrived, so i gave up and signed up to a virgin media contract. next day both phones arrived 😞 so i called virgin media to cancel the delivery and return there phone, the lady told me to sign to prove the phone has not been stolen and wait 3 days for a return postage bag. this bag has never arrived i have now complained twice to virgin media through there website but never heard anything back. i have there phone still sat here waiting to return. if i had a returns address i would post the phone back at my own expense.