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replacement sim

pepper1664
Joining in

on ‎31-10-2022 15:35

i was sent an email with qr code to update my esim but i cant get the qr code to work so i now have no service, can i get a physical sim card ?

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4 REPLIES 4

Paul_DN
Forum Team
Forum Team

on ‎31-10-2022 16:50

Hi pepper1664,,

Thank you for reaching out to us in our community and welcome, is this for Virgin Mobile or O2?

Regards

Paul.

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pepper1664
Joining in
In response to Paul_DN

on ‎31-10-2022 16:53

its virgin

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Paul_DN
Forum Team
Forum Team
In response to pepper1664

on ‎31-10-2022 17:09

Hi pepper1664,

Thank you for confirming it is a Virgin Mobile, I will be happy top arrange a Virtual Sim, I will send you an invite into a private chat, once receoved please click on the purple envelope to accept.

Regards

Paul.

Paul_DN
Forum Team
Forum Team

on ‎02-11-2022 15:37

Hi pepper1664,

Thank you for joining me in a private chat and for clearing security, as advised a new sim has been sent and will be received within 3 to 5 days, this will be activated once it arrives, if you do need any further help, please reach back out.

Regards

Paul.

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