3 weeks ago
i reported my sim card as stolen this morning as my mobile (not from virgin) was stolen but no one has contacted me to order a replacement sim i was told i would receive an email within the hour but heard nothing
2 weeks ago
Thanks for your post and welcome to the Community Forums,
Sorry to hear that your phone was stolen. Who did you contact regarding this? Did you do it throught the online form here: https://www.virginmedia.com/help/virgin-mobile-report-lost-or-stolen-mobile-phone
I've sent you a private message to confirm your mobile account details.