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replacement sim

Can anyone help.

I have no data on my mobile for months,iv'e tried everything,different phone , factory reset, APN etc etc, How do i get a replacement sim as the one i have is a dud,

Also tried ringing customer service but no one answers

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Re: replacement sim

Hi baldwinc29

 

Thanks for posting and my apologies for the delayed reply.

 

Have you got the replacement SIM ordered since posting? Let me know if you need further assistance.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: replacement sim

Hello John,

Yes got a replacement sim but it didn't work.

Eventually got through by phone on the Virgin help line and they said it was an issue their end which they rectified.

Offered me a £10 credit for 7 months loss of data,

Regards,

Chris.

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