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replacement sim needed

can someone from virgin contact me please. I need to get a replacement sim. I don't have the one that was sent to swap sims and now my old sim isn't working. thanks

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Very Insightful Person
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Re: replacement sim needed

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you after 8am.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: replacement sim needed

Hi drizzles22,

 

Thanks for posting on our community forum. Sorry to hear you've not received your new sim card, we will certainly help you get a replacement ordered.

 

You can do this two ways. You can either log on to your online Virgin Mobile account here and order it through here, or we can order it for you but we will need to pass security with you first.

 

Please can you let us know if you would like us to do this for you and we will pop you over a private message to get this arranged.

 

Kind regards Jodi

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Re: replacement sim needed

Hi Jodi, thanks but I can't do it via my online account. Doesn't give me an option to. Could you pm me please and perhaps you could order it for me? Thanks

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Re: replacement sim needed

Thanks fro coming back to me drizzles22,

 

We will be happy to order this for you. I will pop you over a private message, click on the purple to accept the chat.

 

Kind regards Jodi 

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Re: replacement sim needed

Hi drizzles22,

 

All ordered for you now. As soon as you get your new sim card, follow the instructions here

 

Any issues or questions please come back to us through this channel.

 

Kind regards Jodi

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