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replacement sim/PAC

(previously posted about "replacement sim", and it got mysteriously marked as "solved")

original issue was that the replacement sim that was posted out didn't get to me (I was in middle of a house move), so asked here for help

After a while I decided to switch, which I thought would solve the issue, but then couldn't get a PAC (the text method doesn't work for me, the online account method doesn't, and I had an exhausting text support session, which ended in them saying they couldn't help, I'd have to call it in, which has it's own challenges, at the moment)

I got advice from my previous post that I need to install a replacement sim before the PAC methods will work

Can anyone advise how to get a replacement sim when the first one went missing?

 

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