3 weeks ago
Can I order a replacement Virgin Mobile sim card online?
My sim won't connect. I have no landline so I can't call to order a replacement over the phone.
My local Virgin Media store in Cambridge is closed due to COVID.
Welcome once you've logged into your online account you can order a sim replacement. Once you've received your replacement sim card just follow the instructions that are included with the sim.
I'm really sorry, but in my account I cannot find a voice that says: "Replace my sim card" and then order a sim replacement.
I'm not an expert, can you please give me a more detailed information?
Thank you for your understanding.
2 weeks ago
Thanks for getting in touch, and welcome to the Community Forum!
I can order a SIM replacement for you today, I'll just need to confirm some details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.