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Angy7
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replacement Virgin Mobile sim card

Hi All,

Can I order a replacement Virgin Mobile sim card online?

My sim won't connect.  I have no landline so I can't call to order a replacement over the phone.

My local Virgin Media store in Cambridge is closed due to COVID.

Please help!

Thank you.

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JoeKing1VM
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Re: replacement Virgin Mobile sim card

Welcome once you've logged into your online account you can order a sim replacement. Once you've received your replacement sim card just follow the instructions that are included with the sim.

 

Joe

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Angy7
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Re: replacement Virgin Mobile sim card

Hello!

I'm really sorry, but in my account I cannot find a voice that says: "Replace my sim card" and then order a sim replacement.

I'm not an expert, can you please give me a more detailed information?

Thank you for your understanding.

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Laurie_C
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Re: replacement Virgin Mobile sim card

Hi Angy7.

 

Thanks for getting in touch, and welcome to the Community Forum!

 

I can order a SIM replacement for you today, I'll just need to confirm some details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
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