15-06-2022 20:08 - edited 15-06-2022 20:09
Hi, I have a replacement SIM (old phone was stolen) but Mobile network status is "disconnected", so can't make calls! is this because virgin has blocked my number after I reported phone stolen?
on 15-06-2022 20:15
Although we cant advise directly from here. It will more than likely will be the reason.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.