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ds6378
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remove new number

I was sent a new SIM and a new mobile number appears on my new account with the old one, is there a way to remove the new number from my account, like a reverse STAC or something?

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Corey_C
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Re: remove new number

Thanks for your post, ds6378,

 

I'm not sure what you mean. Are both numbers currently with Virgin? If so, you cannot port one Virgin mobile number on top of another Virgin Mobile number. Porting is for moving a number between mobile companies but not within the same company. 

If you do not want the new number or SIM, then you can cancel this number, if there is not a contract on it or if it's within the 14 days cooling off period.

 

Cheers,

Corey C

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