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ncorness
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refund

I received 2 cheques for an error on my virgin account in the post one for £58.55 and another for £103.89, I haven't been with virgin for a few years now and these cheques are in my married name. I have now changed back to my maiden name and wondered how I can get the cheques resent out as they cannot be put into my account?

if you can get back to me asap that would be great.

 

thanks

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David_Bn
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Re: refund

Good Afternoon ncorness,

 

Thanks for your post on our Community Forum and a very warm welcome to you!

 

Sorry to see we've not been able to get to your post sooner.

 

Are you still seeking assistance from our team in regards to any refunds that are offered to you?

 

If you're still struggling, we will seek to pick this up and go through data protection on the former accounts to have the name altered and new cheques issued to you

 

Kindest regards,

 

David_Bn

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