refreshing sim data

[juney63]

new sim back in March now no service cant connect to any network and keeps saying refreshing sim data

[Vikki_M]

Hi @juney63

Thank you for your post and welcome to our community.

I am sorry to hear you are having some issues with the SIM at the moment.

If you haven't already, could you reboot your phone please?

Has the service worked okay up until now for you?

Please pop back to us when you can. 

[juney63]

have done all the reboots still nothing have also tried sim in a different phone new sim only worked for a few weeks 

[Vikki_M]

Okay thank you @juney63

I am going to send you a private message so I can take some further details securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.