re-order sim

[veronica333]

I got an o2 sim as part of my Virgin Media broadband package when I signed up but it didn't arrive. I'm paying monthly for it but I don't have it - how do I get a new one sent to me please?

[Akua_A]

Hi @veronica333 

Welcome to our community forums and thank you for your first post

Sorry to hear you have not received your O2 sim. This is not the level of service w look to provide and we want to best help. Are you able to let me know when you placed the order? Did you get any correspondence from O2 at all? If so when last did you get an update?

Thanks,

[veronica333]

Hi, it was all the way back in November 2022, I was moving house and job and got the sim as part of my package. I never received it, forgot about it, and have been paying for it monthly since. But I will switch to O2 now if I get a new one sent out.

Thanks very much for your quick reply!

[Akua_A]

In this case, to best look into this issue, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,