I have been having issues with my new SIM [ I don't know why virgin insisted I change the SIM card, there was nothing wrong with the old one and nobody I know has been asked to change theirs ] First of all I could not get internet, this is not a problem I often go all month without using it so it is not missed. But now I cannot get text and that is something I use. I get "can't send message with SM1 - error 96" I believe I may have deleted something on my phone when I changed over SIM's.
I followed the link you provided but unfortunately my phone is not listed there. I have a Motorola Moto e5 play [ XT 1920-15 ] I did phone the help line last week and they said they would reset something, this did nothing. If I set my phone back to factory settings would that help ?