Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
135 Views
Message 1 of 2
Flag for a moderator

"Sim registration failed"

My very elderly mother has an ancient Nokia with original PAYG sim card in it. She says it's now showing the message "Sim card registration failed".

I have a horrible feeling this probably means she hasn't used it for a while & the number is now disconnected.

Is there any way to confirm whether this is the case?

And if so, is there any way of appealing to get the number reinstated, as there was credit on the account & it's a bad time to have to sort out a new sim & provider for her.

0 Kudos
Reply
Highlighted
  • 4.06K
  • 191
  • 320
Forum Team
Forum Team
27 Views
Message 2 of 2
Flag for a moderator

Re: "Sim registration failed"

Good Afternoon jay20,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to hear of your Mother's PAYG SIM card, Have you been able to speak to our team since your post?

 

Can you tell me the last time she used the SIM card? Has she perhaps been issued with a new SIM card which is purple? If you're also able to tell me where the handset came from, that would also be handy

 

Kindest regards,

 

David_Bn

 

 

0 Kudos
Reply