purchasing a new mobile from virgin mobile.

[johnstwba]

My current mobile is locked. I cannot receive the text message sent by Virgin Mobile when I try to sign in.

I wish to purchase a new mobile from Virgin Mobile and keep my old number

[Martin_N · Accepted solution]

Hi johnstwba,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your Mobile locked. 

I am happy to take a look into this for this. 

I will private message you so I can get your details. 

^Martin

[johnstwba]

For some reason my current mobile corrected itself all on its own, and exited from the TalkBack mode which was causing the problem.
My mobile is working fine for the moment, touch wood,
Thank you for your prompt response
Regards,
johnstwba

[Martin_N]

I'm glad to hear that is all sorted. 

^Martin