placed order - no information days later

[feder]

hi,

I placed an order for one of the black friday virgin mobile deals. Received an email saying they had a few checks to do, and they'd be in touch. It's been almost 3 whole days now, and not a whisper.

Anyone able to help? I'm a bit shocked customer relations are this bad, at the selling end of the sales funnel. Normally they at least get you signed up before withdrawing communication.

[Chris_W1]

Hi feder, thanks for the message and welcome to the forums. 

I am sorry to hear that there is an issue with your order and this is not the experience which we want you to have with us. I will send you a private message so that this can be looked into further. 

Kind regards, Chris. 

[Chris_W1]

Hi feder, thanks for PMing us and glad to see that we were able to get to the bottom of this for you. 

Please let us know if we can be of any further assistance? 

Kind regards, Chris.