phone stolen - sim card replacement?

[shawfowler]

Hi,

i lost my phone sunday morning, with my pay monthly sim card inside it. I have reported the phone as lost but had no communication from virgin mobile about how to obtain a new sim. I cannot phone or text any of the numbers provided, because i do not have a sim card.

Please Help?

[Travis_M]

Hi @shawfowler

Thanks for posting on our community forum and a big warm welcome.

Please keep an eye on your inbox for a message from myself so I can collect some more information to get this sorted for you 🙂

Regards

[shawfowler]

Hi please can i get some help with this as travis has stopped responding

[shawfowler]

i posted the message below earlier about getting a sim replaced from my stolen phone

i was messaged once by a staff member and then had no response. 

i need help with this as i cannot work without my sim.

" i lost my phone sunday morning, with my pay monthly sim card inside it. I have reported the phone as lost but had no communication from virgin mobile about how to obtain a new sim. I cannot phone or text any of the numbers provided, because i do not have a sim card. " 

[enlli]

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@shawfowler wrote:

Hi please can i get some help with this as travis has stopped responding

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The staff are finished for the day.

The forum is not front line support, so responses are not always immediate.

[enlli]

See my reply to your original post. I suspect you will hear in the morning.

[Akua_A]

Thank you for your response @shawfowler.

I can see that Travis has sent you a message via private message. Please respond when you can and he will do his best to assist you.

Thanks,