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phone says ran out of credit but we have unlimited calls

Hi. We have recently switched to virgin mobile. There are 5 phones in the family, all with unlimited calls. intermittently my daughter can't make calls as the phone says she has run out of credit, then sometime later she can make calls. This is a safety issue for us as she cannot contact us.

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Re: phone says ran out of credit but we have unlimited calls

Hi Adowhitefeather, 

Thanks for your post and welcome to our community. 

Very sorry to hear that your daughter is having some issues making calls, this isn't good. 

Can you confirm that these are normal UK mobile or landline calls she's trying to make? 

If so then we'd need to get some examples of what's happening to get this sorted for you. 

I'll pop you a message now, reply if you still need help. 

Emma_C - Forum Team
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