Having a problem talking to virgin mobile about a phone bill because they insist that the 3 password letters i have provided are wrong even though it has not changed since the days of NTL.
This is frustrating, my partner is the account holder and the password has been set up so that i can talk to them and explain any problems.No extra security questions were asked as backup should the password for any reason not work.
I've never had a Virgin mobile account, and only got one as part of the Full Oomph package I upgraded to.
The call centre insisted the characters from my normal Virgin Media password were incorrect (which is isn't as I've just logged in using it) and I needed one to match the password hint of 'grandmother's maiden name' - which I'd never, and have never used before...anywhere.
So I've come onto the virgin mobile site to change the password, but I can't log in as neither the email address, phone number or password (any variation of the 'new' one or existing ones I can think of) seem to let me in.
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great