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phone password

Hi

Having a problem talking to  virgin mobile about a phone bill because they insist that the 3 password letters i have provided are wrong even though it has not changed since the days of NTL.

This is frustrating, my partner is the account holder and the password has been set up so that i can talk to them and explain any problems.No extra security questions were asked as backup should the password for any reason not work.

How do i overcome this?

Jazz

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