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personal hotspot

hi

I was recently sent a new sim card (used in my ipad) 

since installing this sim I am unable to use my personal hot spot

I did not request the sim card it was sent to me as updated

please advise 

many thanks 

alan

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Re: personal hotspot

Thank you for the post Alan.

 

Can we please confirm if this was previously used for your iPad and worked?

 

Let us know, Emily.

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Re: personal hotspot

yes everything worked fine before the new sim was installed

I did txt your technical department who gave me apn settings to change, however I did not have the apn settings to change, only name and password

I put in another sim that worked and went to the apn settings, mobile data and personal hotspot were set to 'everywhere' so by putting the sim in that previously wouldn't work and putting 'everywhere' in apn settings for mobile data and personal hotspot it now works fine 

thanks alanIMG_5962.jpg

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Re: personal hotspot

It's great to hear that this is working for you now Alan.

 

If you need any further assistance please don't hesitate to get back in touch with us.

 

Thank you, Emily.

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