Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding your mobile order, I'm sorry to heat the order has been parked. Order's can be 'Parked' for a number of reasons, this could be due to a credit check issues, issues with the information given for said credit check or that either more information is required or the internal score may not be high enough for you to have either a handset loan or the handset requested. The internal score is based off of many factors but if you are a new customer and haven't had any services with us prior to your order, this can lower the score.
In instances like this a member of the team will contact the customer to discuss or get more information if required, if the customer isn't available they will try again over the following couple of days.