Virgin Media Community

[lewismith911]

I made a pay monthly order for a phone however it says it has been parked and that someone would get in contact with me about it. I have not yet heard anything and just wondering how long will this take and what the issue is?

[Serena_C · Accepted solution]

Hi @lewismith911

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding your mobile order, I'm sorry to heat the order has been parked. Order's can be 'Parked' for a number of reasons, this could be due to a credit check issues, issues with the information given for said credit check or that either more information is required or the internal score may not be high enough for you to have either a handset loan or the handset requested. The internal score is based off of many factors but if you are a new customer and haven't had any services with us prior to your order, this can lower the score.

In instances like this a member of the team will contact the customer to discuss or get more information if required, if the customer isn't available they will try again over the following couple of days.

Best wishes,

Serena

[lewismith911]

I have not been contacted yet by anyone?

[Ayisha_B]

Hi @lewismith911,

Sorry you've not been contacted as yet.

I've not been able to locate your details on our system, so I will pop you a PM to confirm these and check why the order has been parked. 

Thanks 

[Ayisha_B]

Thanks for taking the time to speak with me via PM @lewismith911,

Your order has been parked. Due to your credit check, we can only offer you a SIM only. 

If you would like to discuss that further, please do reach out to the Mobile Support team on 0345 600 0789.

Apologies for any inconvenience caused.