well i ordered 3 phones. had 2 conformation emails. thought it strange. chased virgin and was told that they could only deliver 2 phones for security reasons and they will call me to ensure i have received them before dispatching the third. then i was told they would call me today has the order was parked.
no call again
i tried calling but no answers
got to a chat message
third one was parked because of a card issue ???????? how come the other 2 went through ok then ? and now i have to wait 3-5 days for their support team to call me !!!!
how bad is this service ?
3 different operatives - 3 different stories !!!
i say again - how bad is this service ???
is anyone from Virgin taking note of this ?
i don't normally write on these type of posts but this is unbelievable
This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.
Can I ask if this is still the case for you at the moment? If not let me know and I can take a look for you.