Virgin Media Community

[pf107]

Hello, 

I placed an order yesterday morning for a new phone but since yesterday it has been placed as "parked" and when i tried calling about it i had to wait +30 min on the phone and didnt even get an answer.

I'm really worried about the meaning of this since i need to know if the phone is gonna arrive or not.  

[Emma_C]

Hi Pf107, 

Thanks for your post and welcome to our community. 

Sorry to hear that your order has been parked, I'd also like to apologise for the time it's taken to reply. 

Have you heard back from the team since your post?

If not then we can certainly have a closer look at things from here. 

Please reply to the message I'm sending now 🙂

[pf107]

Hello, Yes i solved the problem in the meantime! Thank you anyway for your answer 

Regards