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parked order

hi so I ordered the iPhone 11 on Monday and I went to track it on yodel last night and it said my order doesn't exist!!!! which is a bit concerning so logged into virgin and it said my order was parked and that they would contact me. its current Wednesday evening and I haven't gotten a call or been able to track where my phone is!

my contract with 3 is going to renew tomorrow and I won't be able to have the phone in time to cancel It

if anyone knows why and what I should do please let me know I tried calling them but there closed right now  

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Re: parked order

Hi fathima12m,

 

Welcome to our Forum and sorry to hear that you're still waiting on an update on your parked order. So I can take a look for you, I'm going to send you a Private Message so I can find out what's happening. Please reply back to it so I can help.

 

Regards,

 

Lisa

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