It was for a mobile device. I placed the order online and no I have received no correspondence since Monday night apart from the phone call on Tuesday saying they were doing checks. I am an existing customer. Thanks
Ordered new phone on Tuesday, to get email saying more details required and the order parked. Now been 48hrs and no call back. Rang customer care to be passed around for 50 mins, from one advisor saying no credit check has been done to another saying it has been dispatched. No one seems to know what is going on and nobody can communicate with the back office team. Im an existing customer with Home phone, broadband, tv and a sim. I previously worked in the mobile industry and have never known anything like the customer journey, I can happily upgrade with my current provider but thought I would move across. Maybe an Email, detailing this shambles will be sent to Jeff Dodds, Such poor service.
Welcome to our Community Forum and I apologise that we haven't updated you with regards to your parked order.
I've managed to find your details and can see that it's parked as we're waiting for more information. It could be a typo with the financial details we have or address details check as examples and only the Support Team knows what information needs clarifying.
I can see that you called us today about the parked order and that the agent has submitted a form to our Support Team to call you back. It can take up to 48hrs for them to get back to you and please let us know if they haven't in that time so we can chase them.
I appreciate that you've waited without an update and complete understand that it's frustrating that you've had to contact us for an update. There are no notes on the account that I have access to and can only apologise for the lack of information.
Please update us on this and I've noted your account to say that you're still waiting for an update.