Virgin Media Community

[Battywoman]

Hi David,

Sorry you are right it was yodel, both terrible I'm my opinion but that's a different thing altogether. 

Would be great if you could look into this before I start looking into cancelling the order

[Melissa_F]

Thanks for getting back to us Battywoman. 

I can definitely take a look in to this to see what I can do for you.

I'll pop you a private message now.

Speak to you there.

Thanks

Melissa 

[NickL1]

I’ve got the same issue with my order. I ordered my phone last week and I have still had no email or phone call within 48 hours of seeing the parked order display in my account. 

Id love to get a reason as to why it’s taking so long.

[Battywoman]

Someone called me back, took all my card details, tried to sell me more products, was told all had gone through. Then was told nope we can try again in 30 days. I cancelled my order and went else where. Order went through straight away and had my new phone 24 hours later. I have never known a service like this to be honest with this amount of orders ‘parked’ My gut feeling is they don’t have the product to send out and want you to hang on in the hope everything goes through.

[NickL1]

Hi Battywoman,

Thanks for letting me know what may happen to me. I think I’ll give the customer service team a call tomorrow and if I make no progress then I’ll go for a different provider. And I’m surprised such a big company like virgin has a customer service this poor, but like I said I’ll try calling them and hope for a positive response.

[Battywoman]

Good luck. I just wished I knew about the terrible customer service before. Hope you get it sorted.

[NickL1]

Cheers, just out of curiosity which provider did you go for?

[Battywoman]

Went with sky. 

[Astralscout]

Just ordered phone and sim and it is parked straight away. Can someone look into this as it is a gift and I'm expecting it on Saturday.

[Emma_C]

Hi Astralscout, 

Thanks for your post and welcome to our community.

Really sorry to hear that your order has been parked, I can appreciate you're keen to know why. 

Usually an order is parked if there isn't enough information to complete the order or it could be based on the credit check. 

We would contact you within 48 hours but I'll pop you a personal message and see what's going on.