My iPhone recently stopped working and needed to get a new mobile device as soon as possible. Since its a necessity at my work place.
I'm currently with another Mobile Service Provider. However, I'm not happy with their services. Especially their customer services. So I decided to check out what Virgin Media had to offer. Since I'm also a Broadband customer and have been using Virgin Media Broadband for a couple of years now and recently upgraded to M350.
I tried ordering an iPhone 11 Pro Max with AirPods. However, all I received was an email redirecting me to a webpage. "Parked".
Ordered a new phone on Wednesday with the promise of delivery the next day. After completing the order, I was only then to be told my phone would NOT be coming the next day and that my order was indeed “parked” with a delay in processing it. How is it possible to essentially falsify an order? You would think that after an order confirmation that would be all. After being with another network for years, Virgin’s deals swayed me to swap, but after over 48 hours with no response I’m questioning is it really worth it?
I have no idea how this can be related to my Experian credit score either because after a check, it is just under a perfect number.
I would love for someone to explain what is happening so that I can A) get a new phone as soon as possible because mine is broken or B) find another network that offers a better customer service.
My order has been parked and I don’t know why, I called the support team and they asked me for my password and I was telling them and they were saying it’s wrong even though it was right and I was telling them that and they were getting angry even though I was right, I want to know why my order is parked and I want this to be sorted
I ordered my phone on the friday and it was meant to be here on the saturday but then turns out it was ‘parked’. It has now been over 48 hours and no one rang me or could help me when i tried to contact them.
I applied for a new phone yesterday, all went through fine online. Was to be delivered today from Hermes according to online. However since then my order once I go through emails says its parked. Everytime I tried to call the number yesterday as soon as I say my order has been parked I get hung up on. When I eventually got through the guy said my details didnt match when they done the checks. I have lived in the same house for nearly 9 years, no name change etc. He said someone would call today but still no call. I would just like to know what is going on?? If no one can sort today can just cancel my order?? I'm not impressed with the customer service I have recieved already.