Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
203 Views
Message 101 of 109
Flag for a moderator

Re: parked order

This has also recently happened to me. not quite sure what the term 'parked' means and finding it hard to contact anyone about it within the current crisis

0 Kudos
Reply
Highlighted
  • 1.28K
  • 50
  • 82
Forum Team
Forum Team
193 Views
Message 102 of 109
Flag for a moderator

Re: parked order

Hi megg16, a parked order is where the order is paused. This can happen for a number of reasons, have you managed to speak to us to confirm why the order is parked? Chris

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
190 Views
Message 103 of 109
Flag for a moderator

Re: parked order

Original order was 31st March. After having not heard for almost 3 weeks, I managed to finally get through to someone who said my order was cancelled the same day I made it (I was totally unaware and still couldn't log into my account). They said it was due to mis-information, but she was very helpful and re-ordered whilst I was on the telephone. All good - or so I thought. Then, radio silence again. 

That was about 10 days ago and I'm still waiting for ANY email communication, even if it's to say my order has been declined! Still cannot log onto my account. For the 2nd month in a row my sim will charge me again (it was a sim to device upgrade) and I have no device to use the sim in, or no way to cancel the sim contract (ended end of March) entirely. 

I am a key-worker so I cannot call during normal hours, I'm honestly so fed up now. I'm being charged for a service I'm unable to use and still cannot access my account!! What's worse is there are two contracts on the one account, and I need to access the other one!!!! Angry doesn't even cover it. 

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
179 Views
Message 104 of 109
Flag for a moderator

Re: parked order

I thought I would come back to inform most of you on here this service is worthless. Your order will be parked no matter what and an Indian call centre will most likely call you to tell you that your application has been successful ,but yet, you are not good enough to get the handset you wanted. In order to do this they will ask you to consider a pay as you go service or sim only contract to not only up their sales, but to also help you climb the ladder to a better contract (or so they say). Avoid like the plague and stick to other mobile providers who will not give you this stupid run around. I now have the phone I wanted off another better provider.

0 Kudos
Reply
Highlighted
  • 1.28K
  • 50
  • 82
Forum Team
Forum Team
174 Views
Message 105 of 109
Flag for a moderator

Re: parked order

HI nalfylatino, we are glad to see that you were able to get an update on the status of the parked order. Please let us know if you need anything - Chris 

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
84 Views
Message 106 of 109
Flag for a moderator

Re: parked order

Hey I’ve had my order parked I need to know when it’s going to be on it’s way I’ve tried contacting you I’m new to the service. 
I haven’t had a reply from my email in 2 days can you guys help. 

0 Kudos
Reply
Highlighted
  • 712
  • 39
  • 81
Forum Team
Forum Team
53 Views
Message 107 of 109
Flag for a moderator

Re: parked order

Hi Nathanbaker311, thanks for posting and welcome to our community.

I am sorry you've not had an update on your mobile contract order.  I'd like to look into this further for you. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Just joined
39 Views
Message 108 of 109
Flag for a moderator

Re: parked order

Hello, I've ordered a phone on Saturday around 10PM. I've been waiting 4 days for a response to sign a contract and I've gotten nothing, could someone help?
0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Just joined
11 Views
Message 109 of 109
Flag for a moderator

Re: parked order

Update: Not too long after they sent me an email with a contract, It's meant to come tomorrow so fingers crossed.
0 Kudos
Reply