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Re: parked order

Hi John,

Why did it offer me a delivery date of today if I wasn’t going to get it today? As I said before I have vulnerable family members i need to speak to and leaving me 5/6 days without a phone is a long time. They will have been almost a week without speaking to anyone then.

 

Please advise how I can move this process along quicker.

Thanks, Jordan

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Message 92 of 109
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Re: parked order

Hi Jordan, 

The reason why it still gives you a delivery date is because the system can't preempt issues with credit checks or account information.

You can speak to the mobile team on 0753 301 6422, they can find out what the issue is and then attempt to move it along - if possible.

Hope this gets sorted soon.

Megan_L

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Message 93 of 109
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Re: parked order

Hi Megan,

Thank you got the advice. Do you happen to know if they’re open Sunday’s?

Thanks,

Jordan

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Re: parked order

There are teams available, however all contact channels are busier than usual at the moment so responses may be delayed - apologies if that's the case.

 

Tom

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Message 95 of 109
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Re: parked order

I have had the same issue with a parked order, I have been contacted by a call centre member twice now who was terrible at discussing the progress of my order and both times I have had to end the call as I have got nowhere with this person, very unhappy with the disgraceful customer service provided.

Can someone please contact me to try and resolve the order that I have placed.

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Message 96 of 109
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Re: parked order

Hi, 

I have the same problem as many people in this thread, ordered an Iphone 11 though web chat today, an upgrade from sim only. Only to find out this has been "Parked". 

This seems to be a massive issue on Virgin Media mobile only. Can someone please PM or at least response i have call twice and been using the messaging service with no one responding. Terrible service. 

Maybe watchdog would be interested in how bad the service is, just look at trust pilot. 92% 1* from over 1500 reviews. 

 

 

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Re: parked order

HI Melissa , can you contact us on 0800 183 1150 so that this can be looked at ^Chris 

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Re: parked order

Will do. But it seems it's the same number i called earlier and who-ever i spoke to was most unhelpful 

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Re: parked order

I got through and advised me (again!) that they were unable to help or put me through to the right place. Terrible service. How do i go about cancelling the order as i will be going elsewhere?
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Re: parked order

Hi Melissa, apologies for this, as the order has not been completed it will not require cancelling. ^CC

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