Menu
Reply
lallman
  • 2
  • 0
  • 0
Joining in
288 Views
Message 1 of 3
Flag for a moderator

parental controls

Hi I have just got a new virgin mobile sim, when log in to my account and try to change the parental controls there is no option to turn it off. it just looks like this?

lallman_0-1628076381687.png

 

0 Kudos
Reply
lallman
  • 2
  • 0
  • 0
Joining in
269 Views
Message 2 of 3
Flag for a moderator

Re: parental controls

lallman_0-1628083439056.png

Hi I have just got a new virgin mobile sim, when log in to my account and try to change the parental controls there is no option to turn it off. it just looks like this?

 

0 Kudos
Reply
Steven_L
  • 8.89K
  • 535
  • 907
Forum Team
Forum Team
226 Views
Message 3 of 3
Flag for a moderator

Re: parental controls

Hey @lallman,

 

Thanks for your post and welcome to the community.

 

I'm really sorry to hear that you're having issues removing the parental controls from your account, I have been able to locate your account and can see that the control has been removed.

 

Does this show on your account too?

 

Regards,

Steven_L

0 Kudos
Reply