Hi I have just got a new virgin mobile sim, when log in to my account and try to change the parental controls there is no option to turn it off. it just looks like this?
Thanks for your post and welcome to the community.
I'm really sorry to hear that you're having issues removing the parental controls from your account, I have been able to locate your account and can see that the control has been removed.
Does this show on your account too?