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ChrisTwenty
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parental controls disabled but not!

Recently moved to Virgin Mobile from Three and cannot access National Lottery or other sites protected by parental controls.

I have logged on to my account and toggled the parental controls slider to Off.  Waited a few hours, rebooted device, waited 24 hrs, rebooted device - still no luck.

Contacted the support number, (789), on a number of occaisions and they "refreshed" the settings then asked me to reset mobile network settings > powered off device, wait 2 hrs, etc, etc - STill no luck.

Tried the SIM in a different device.....  You guessed it - still cant access.

Contacted 789 again and they sent a new SIM - still cant access.

Any one else had these issues with the Parental Controls.

Additional Info:  cant get to m.virginecare.com on my device - just shows a blank page and when I check in Phone > My Number it shows blank unless I manually type it in.  I'm sure this used to autopop when I was with three.

ChrisTwenty_0-1631133178427.png

 

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Martin_N
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Re: parental controls disabled but not!

Hi ChrisTwenty,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. 

 

I am unable to locate Mobile account on our side and so I will private message you to get details. 

 

^Martin

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ChrisTwenty
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Re: parental controls disabled but not!

Thanks Martin,

sent you some info via chat.

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