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parcel not delivered

I have ordered a new phone and airpods I have also put in all my correct details but it has said I have moved address and will not deliver my parcel ad it has been returned .One problem I haven't moved house as I have ben living her for 11 years.Please help me receive my parcel.My order number is JD0002249088173502

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Re: parcel not delivered

Thank you for your post Rashym789 and welcome to our community.

 

This would need to be reloaded by our team if you could please contact the team on 789/0345 600 0789.

 

Thank you, Emily.

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Re: parcel not delivered

Could I use a live chat? If I am able to, may you send me a link as I'm on laptop?

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Re: parcel not delivered

No this would need to be done over the phone with the team as they may need to run through credit checks with you to restart the order.

 

Thank you, Emily.

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